Contact information

Masaa.shop — Fresh Seafood, Delivered to Your Door

Have a question about our seafood products, an existing order, or our 90–120 minute delivery service? We're here to help.

Our team is happy to assist you with orders, delivery updates, product concerns, payments, and general enquiries.

Customer Support

Order & Delivery Enquiries
For order status, delivery delays, address corrections, or delivery-related questions, please contact our support team with your order number.

Product & Quality Concerns
If you receive an incorrect, damaged, or potentially spoiled seafood product, contact us promptly with your order details and photographs, where available.

Payments & Refunds
For payment issues, cancellations, or refund enquiries, please share your order number and relevant transaction details. Do not share passwords, OTPs, or complete card details.

Get in Touch

  • Website: https://masaa.shop

  • Email: [Enter your official support email]

  • Phone / WhatsApp: [Enter your customer support number]

  • Business Address: [Enter your registered business address]

  • Customer Support Hours: [Enter your actual support hours]

Delivery Information

Masaa.shop aims to deliver eligible raw seafood orders within approximately 90–120 minutes, depending on your location, product availability, and operating conditions. Delivery times are estimates and may vary.

Please confirm your PIN code at checkout to check delivery availability.

Other Enquiries

For business partnerships, supplier enquiries, or general feedback, please contact us using the details above.

We appreciate your trust in Masaa.shop and look forward to serving you.

Masaa.shop — Your Seafood, Your Kitchen.