Privacy policy

Masaa.shop

Effective Date: 14 October 2026
Last Updated: 14 October 2026

At Masaa.shop, we value your trust as much as we value the freshness of the seafood we deliver. This Privacy Policy explains how we collect, use, store, and protect your personal information when you browse our website, place an order, or interact with our services.

By using Masaa.shop, you acknowledge that your information may be handled as described in this policy, subject to applicable law.

1. Information We Collect

To provide a smooth and reliable seafood shopping experience, we may collect the following information:

Personal and Contact Information

  • Full name

  • Mobile number and email address

  • Delivery and billing address

  • PIN code and city

Order Information

  • Seafood products selected and purchased

  • Order history, quantities, and preferences

  • Delivery instructions and order status

  • Refund, cancellation, or customer support requests

Payment Information

Payments may be processed through third-party payment providers. We may receive transaction references, payment status, and related information needed to confirm your order. Your complete card or banking credentials are handled according to the payment provider's processes and policies.

Website and Device Information

When you browse our website, certain technical information may be collected, such as your IP address, browser type, device information, pages visited, and interactions with the website.

Location Information

If you choose to share your location, we may use it to check delivery availability, identify the appropriate service area, and help provide delivery to your selected address.

2. How We Use Your Information

We use the information we collect for purposes such as:

  • Processing and confirming seafood orders.

  • Preparing and delivering orders to your selected address.

  • Supporting our target delivery window of approximately 90–120 minutes where available.

  • Providing order updates, delivery notifications, and important service communications.

  • Processing eligible cancellations, refunds, and payment-related requests.

  • Responding to customer queries, feedback, and complaints.

  • Improving our website, product selection, delivery experience, and customer service.

  • Detecting fraud, preventing misuse, and maintaining website security.

  • Sending promotional offers and marketing communications where permitted by law and subject to applicable preferences or consent requirements.

  • Meeting applicable legal, tax, accounting, and regulatory obligations.

We do not use your personal information for purposes unrelated to our services unless permitted by law or appropriately disclosed to you.

3. Delivery and 90–120 Minute Service

Masaa.shop aims to provide convenient raw seafood delivery, with a target delivery time of 90–120 minutes in eligible service areas.

To fulfil your order, we may use your name, phone number, delivery address, PIN code, and delivery instructions to coordinate order preparation and delivery.

The delivery estimate may vary depending on your location, product availability, order volume, weather, traffic, and other operational circumstances. The estimated delivery window is not a guarantee unless expressly confirmed under the applicable service terms.

Your delivery information is used for fulfilling your order and related service communications.

4. Cookies and Similar Technologies

Masaa.shop may use cookies and similar technologies to:

  • Keep shopping carts and website sessions functioning.

  • Remember selected preferences.

  • Understand website traffic and customer interactions.

  • Improve website performance and usability.

  • Measure marketing campaign performance where applicable.

You may manage cookies through your browser settings. Disabling certain cookies may affect features such as the shopping cart or checkout.

Where required, we will seek appropriate consent for non-essential cookies or similar technologies.

5. When We Share Information

We may share relevant information with trusted third parties when necessary to operate our services, including:

Payment Providers: To process payments, verify transactions, and manage refunds.

Delivery and Logistics Partners: To prepare, dispatch, and deliver orders to your address.

Website and Technology Providers: To operate our Shopify store, maintain website functionality, provide hosting, and support security.

Customer Support and Communication Services: To respond to queries and send order-related messages.

Analytics and Marketing Providers: To measure website performance or support advertising activities where these services are used and permitted.

Legal and Regulatory Authorities: Where disclosure is required by applicable law, a valid legal request, or a necessary process to protect rights and safety.

We aim to limit shared information to what is reasonably necessary for the relevant purpose. We do not sell customers' personal information as a standalone commercial product.

Third-party services may handle information under their own privacy policies and applicable contractual arrangements.

6. How We Protect Your Information

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

These measures may include access restrictions, secure service providers, and appropriate website security practices.

However, no method of electronic transmission or storage can be guaranteed to be completely secure. We therefore cannot promise absolute security of information transmitted over the internet.

7. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, dispute resolution, accounting, and legal compliance.

Retention periods may vary depending on the type of information and the applicable legal requirements.

When information is no longer required, we will take appropriate steps to delete it or anonymise it, subject to applicable law and legitimate retention requirements.

8. Your Privacy Choices and Rights

Subject to applicable law, you may request to:

  • Access information we hold about you.

  • Correct inaccurate or incomplete personal information.

  • Request deletion of information that we no longer need or are not legally required to retain.

  • Withdraw consent where processing relies on consent.

  • Opt out of promotional emails or marketing messages where applicable.

  • Ask questions about how your information is collected or used.

To make a request, please contact us using the details in the Contact Us section below. We may need to verify your identity before acting on a request.

Withdrawing consent or deleting certain information may affect our ability to provide some services, such as processing a new order or delivering to your address.

9. Marketing Communications

We may send information about new seafood products, special offers, discounts, or other updates where permitted by applicable law.

You can opt out of promotional emails by using the unsubscribe link, where available, or by contacting us. You may also use the available opt-out mechanism for promotional messages.

Please note that you may still receive essential communications relating to orders, payments, delivery, refunds, or customer support.

10. Children's Privacy

Masaa.shop is intended for people who can legally make purchases under applicable law. We do not knowingly collect children's personal information in circumstances where collection is prohibited.

If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.

11. Third-Party Websites and Services

Our website may contain links to external websites or services, including payment providers and other third-party platforms.

Masaa.shop does not control the privacy practices of independent third parties. We encourage you to review their privacy policies before sharing personal information with them.

Your use of third-party services may be subject to their own terms and conditions.

12. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, website functionality, business practices, or applicable legal requirements.

The latest version will be published on this page with its updated date. We encourage you to review this policy periodically.

Where required by law, we will provide additional notice or obtain consent for material changes.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:

Masaa.shop – Customer Privacy Support

  • Website: https://masaa.shop

  • Email: patiladityaraj11@gmail.com

  • Phone: +91 8830456837

  • Business Address: 

We will review privacy-related requests and respond in accordance with applicable law.

This Privacy Policy applies to Masaa.shop and its online seafood shopping and delivery services. It should be read alongside the website's Terms and Conditions, Shipping Policy, Cancellation and Refund Policy, and other applicable policies.