Terms of service

Masaa.shop

Effective Date: 14 October 2026
Last Updated: 14 October 2026

Welcome to Masaa.shop. These Terms of Service govern your access to and use of our website, online store, and seafood delivery services.

Masaa.shop provides customers with a convenient way to browse and order raw seafood online for delivery within our eligible service areas.

By accessing our website or placing an order, you agree to these Terms of Service. Please read them carefully before making a purchase.

1. About Masaa.shop

Masaa.shop is an online seafood shopping platform offering raw seafood products for customers in eligible delivery locations.

Our services may include product browsing, online ordering, payment processing, order tracking, customer support, and doorstep delivery.

References to “Masaa.shop,” “we,” “us,” or “our” mean the business operating this website. References to “you” or “customer” mean anyone accessing or using our website or services.

2. Eligibility and Use of the Website

By using Masaa.shop, you confirm that you are legally capable of entering into a binding agreement under applicable law.

You agree to:

  • Provide accurate and complete information when placing an order.

  • Provide a valid contact number and delivery address.

  • Use the website only for lawful purposes.

  • Avoid fraudulent orders, payment misuse, or attempts to disrupt website functionality.

  • Keep your account credentials secure, if you create an account.

We reserve the right to restrict or refuse access where reasonably necessary to address fraud, security risks, unlawful activity, or violations of these terms, subject to applicable law.

3. Products and Availability

We aim to provide accurate descriptions, images, weights, prices, and other relevant details for our seafood products.

However, seafood is a fresh food category, and its availability may vary depending on sourcing, seasonality, market conditions, and daily inventory.

  • Products are available only while stocks last.

  • Product images are illustrative; the actual appearance of seafood may vary naturally.

  • Product specifications, including species, cut, cleaning or preparation options, and quantity, should be checked before ordering.

  • Any substitutions or material changes to an order will be communicated where appropriate and handled with your agreement where required.

We strive to maintain accurate product listings but cannot guarantee that every item will always be available.

4. Pricing, Taxes, and Payments

All prices displayed on Masaa.shop are in Indian rupees (INR), unless stated otherwise.

Prices, delivery charges, discounts, and applicable taxes will be displayed or communicated as applicable during checkout.

We reserve the right to correct genuine pricing or listing errors. If an error affects an order you have placed, we will contact you and explain the available options before proceeding with any material change.

Payments may be accepted through the payment methods made available at checkout, including eligible online payment options or cash on delivery, if offered for your location.

An order is not considered paid until the relevant payment is successfully confirmed. Payment failures, duplicate transactions, and refund requests will be reviewed and handled through the applicable payment process.

Promotional codes are subject to their stated validity, eligibility, and usage conditions. Unless expressly stated, promotions cannot be combined.

5. Order Placement and Confirmation

When you place an order, you submit a request to purchase the selected products.

After submission, you may receive an order confirmation through the contact details provided. An automated confirmation does not necessarily guarantee final stock availability or immediate dispatch.

We may contact you if:

  • A product is unavailable.

  • Your delivery address cannot be serviced.

  • Payment cannot be verified.

  • Additional clarification is required to fulfil your order.

  • A suspected technical error or fraudulent transaction requires review.

If we cannot fulfil an order, we will inform you and arrange an appropriate cancellation or refund, where applicable.

6. Delivery Policy — 90–120 Minutes

Masaa.shop aims to deliver eligible seafood orders within approximately 90–120 minutes, depending on the delivery location and operating conditions.

This is an estimated delivery window, not an unconditional guarantee.

Delivery times may be affected by:

  • Distance from the servicing location.

  • Traffic, weather, or unexpected disruptions.

  • Seafood availability and preparation time.

  • Order volume and peak-hour demand.

  • Incorrect or incomplete delivery information.

  • Access restrictions or other circumstances beyond our reasonable control.

Customers must provide an accurate address and an accessible contact number. Please ensure someone is available to receive the order.

If delivery is delayed or becomes impossible, we will make reasonable efforts to communicate the situation and explain the available options.

Delivery is available only in locations currently supported by Masaa.shop.

7. Freshness, Handling, and Food Safety

We understand that freshness and proper handling are essential when purchasing raw seafood.

Masaa.shop aims to source, prepare, pack, and deliver seafood using appropriate food-handling practices and applicable food-safety requirements.

Customers should:

  • Inspect the delivered package promptly.

  • Refrigerate or freeze seafood as appropriate as soon as possible after receipt.

  • Follow suitable storage and cooking instructions.

  • Avoid consuming seafood that appears spoiled or has been stored improperly.

Raw seafood is perishable. Customers should not leave delivered products at room temperature for extended periods.

If you receive seafood that appears spoiled, damaged, contaminated, incorrectly supplied, or otherwise inconsistent with your order, contact us promptly with your order details and supporting photographs, where available.

Nothing in these terms limits any consumer rights or remedies available under applicable law.

8. Cancellations, Returns, and Refunds

Because raw seafood is perishable, cancellation and return requests require careful handling.

Before dispatch: You may request cancellation by contacting our customer support team as soon as possible. Cancellation will depend on the order's preparation and dispatch status.

After dispatch or delivery: Returns may be restricted for food-safety and hygiene reasons. However, this does not remove your rights where a product is defective, spoiled, damaged, incorrect, unsafe, or otherwise eligible for a remedy under applicable law.

If there is a problem with your order, please provide:

  • Your order number.

  • A description of the issue.

  • Photographs or other supporting information, where reasonably available.

  • Your preferred contact details for follow-up.

We will review the complaint and determine the appropriate resolution, which may include a replacement, refund, or another remedy where applicable.

Approved refunds will generally be processed through the original payment method where feasible. Processing times may depend on the payment provider or bank.

Any specific cancellation or refund conditions displayed on the website or communicated at checkout should be read alongside these terms. Applicable consumer rights prevail over any inconsistent restriction.

9. Offers, Discounts, and Promotions

Masaa.shop may offer promotional codes, special prices, seasonal offers, or other discounts.

Each offer may have specific conditions, including:

  • Validity dates.

  • Minimum order values.

  • Eligible products or delivery locations.

  • Usage limits per customer.

  • Restrictions on combining multiple promotions.

Offers are subject to availability and may be withdrawn or modified prospectively, subject to applicable law and any existing customer entitlements.

Promotions cannot be used fraudulently or in a manner that circumvents their stated conditions.

10. Accounts and Customer Information

If you create an account or provide information during checkout, you are responsible for ensuring that the details are accurate and up to date.

Masaa.shop handles personal information in accordance with its Privacy Policy.

We use relevant customer information to process orders, coordinate delivery, communicate about purchases, provide customer support, and fulfil applicable legal obligations.

Please refer to our Privacy Policy for details about information collection, use, sharing, retention, and your available privacy choices.

11. Third-Party Services

Our website may use third-party services for payments, website functionality, delivery coordination, analytics, or communications.

Your use of those services may be subject to additional terms and privacy policies provided by the relevant third parties.

We are not responsible for independent third-party websites or services beyond our control, except where responsibility cannot lawfully be excluded.

12. Website Content and Intellectual Property

Unless otherwise stated, website content—including text, branding, logos, graphics, photographs, product descriptions, and page layouts—is owned by or licensed to Masaa.shop.

You may browse the website and use it for personal, lawful shopping purposes.

You may not reproduce, distribute, modify, commercially exploit, or republish our website content without appropriate permission, except as permitted by law.

13. Limitation of Liability

Masaa.shop will make reasonable efforts to maintain website availability, provide accurate product information, and fulfil confirmed orders.

To the extent permitted by applicable law, we are not responsible for losses arising solely from circumstances outside our reasonable control, including internet interruptions, third-party service outages, or unforeseen delivery disruptions.

Nothing in these terms excludes or limits liability for fraud, wilful misconduct, negligence where liability cannot be excluded, food-safety obligations, or any consumer rights and remedies that cannot legally be waived.

14. Events Beyond Our Control

Circumstances such as severe weather, transport disruptions, government restrictions, unexpected supply interruptions, or other events beyond our reasonable control may affect product availability or delivery.

Where such circumstances materially affect an order, we will make reasonable efforts to notify affected customers and explain the available options.

This section does not remove any refund or other obligation that applies under law.

15. Changes to These Terms

We may update these Terms of Service to reflect changes to our products, delivery operations, website features, business practices, or legal requirements.

The latest version will be published on this page with the updated date.

Changes will apply prospectively from the stated effective date, except where applicable law requires otherwise. Existing orders will be handled according to the terms and legal requirements applicable to those orders.

16. Governing Law and Disputes

These Terms of Service are governed by the laws of India.

If you have a concern regarding an order or our services, we encourage you to contact our customer support team first so that we can attempt to resolve it.

Nothing in these terms prevents you from exercising your statutory rights or approaching an appropriate consumer dispute resolution authority or forum.

Any jurisdiction clause applicable to disputes will operate subject to applicable law.

17. Contact Information

For questions about these Terms of Service, orders, cancellations, delivery, or product concerns, please contact:

Masaa.shop — Customer Support

  • Website: https://masaa.shop

  • Email: [Insert your official support email]

  • Phone: [Insert your customer support number]

  • Business Address: [Insert your registered business address]

  • Support Hours: [Insert your actual support hours]

Please include your order number when contacting us about an existing purchase so we can assist you more efficiently.

Thank you for choosing Masaa.shop for your seafood shopping needs.